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Mission Statement and Values

OUR COMMITMENT TO YOU:

Access to Hospital Services

Where a recommended medical procedure is not available at the hospital, you will have the right to ask your hospital consultant to transfer you to a facility where the procedure is available.

You have the right, should your admission be cancelled by the hospital, to where possible receive adequate and timely notice of such cancellation. However, in exceptional cases arising from emergency pressures, infection outbreak or staff shortages/issues, your operation or appointments may have to be cancelled at very short notice. In these circumstances, the hospital will make every effort to contact you in advance.

You have the right, in the event of cancellation, to be given a new appointment for an early date and to be treated on a priority basis.

Dignity and Respect

You have the right to be treated with dignity, respect and compassion at all times by every member of the hospital staff. We respect all cultures, values and beliefs in line with clinical decision making. Ministers from all religions are welcome to visit patients in the hospital.

Safe and Effective Care/Services

You have the right to receive safe and effective care and services in line with current best medical evidence.

Beacon Hospital is committed to safeguarding children in line with Children First: National Guidance for the Protection and Welfare of Children 2011.

Visiting Arrangements

You have the right to receive visits from your relatives and friends, including children. The hospital must ensure that visiting arrangements are flexible and, consistent with the nature of your illness and the needs of all of our patients.

Privacy and Confidentiality

You are entitled to privacy during interviews and examinations. Patients in shared accommodation may avail of patient interview rooms which allow for privacy during consultations. You have the right to confidentiality in respect to your medical records. You have the prerogative to determine what information regarding your care will be provided to family or others and under what circumstances. We maintain strict confidentiality of personal information.

Procedure/Treatment

You have the right to be informed of the nature of your illness or condition in language which you can fully understand, and to be informed concerning:

The results of your tests, and other investigations.-the purpose, method, likely duration and expected benefit of the proposed treatment -alternative forms of treatment -possible pain or discomfort, risks and side-effects of the proposed treatment.

You have the right to have your pain treated and/or managed.

You have the right to have your values and beliefs respected and you have the right to refuse or discontinue your treatment.

You have the right to seek a second opinion to obtain additional information, to assist in choice of treatment or confirm a diagnosis.

You have the right to refuse or discontinue treatment, withhold resuscitative services, and forgo or withdraw life-sustaining treatments.

Children have the right to have their parent or guardian with them at all times.

Children and their family will be cared for by staff whose training and skills enable them to respond to their physical, emotional and developmental needs.

Informed Consent

You are entitled to participate in the decisions about medical investigations and treatments you will receive. Generally, treatment should only be given to a patient with his or her informed consent or, in the case of a child, the consent of a legal guardian. If you are unable to give consent please note your designated next of kin may be asked to give it. You may request the presence of a person or persons of your choosing during the procedure for granting consent. The consent form you are asked to sign should clearly state the nature of the procedures to be undertaken and the name of person performing the signature.

Only in Emergency cases where a patient lacks the capacity to give or withhold consent and where the next of kin is not available, then a qualified medical doctor may determine that treatment is urgently necessary in order to prevent immediate or imminent harm. Treatment may then be given without informed consent.

Teaching and Research

While your participation in the teaching and training of future physicians, nurses and other health care professionals is valuable to us, your permission in this endeavour will be sought first. Likewise, your participation in clinical trials and/or research will only be carried out with your informed and written consent.

Discharge

You have the right on your discharge from hospital to have yourself and your family doctor informed of the nature of your condition, the treatment you received while in hospital, the medication required by you, and the arrangements for any further attendance at the hospital.

Accountability

If you are unhappy with any aspect of your care, you are entitled to make a complaint. We welcome your feedback about care and services you received from us. A complaint will be dealt with fairly and promptly and you will be informed of the outcome. Our management guarantees that all complaints will be treated in accordance with our Complaints Policy.

WE ASK YOU TO:

We ask you to be involved as much as possible in decisions regarding your care as you are an important judge for your care.

The more information we have, the better we will be able to assess and treat your condition. We ask you to provide us with accurate and complete information about any previous medical history, medications and other facts that may affect your care.

Have consideration for your fellow patients, their families and hospital staff.

Beacon Hospital advises all parents and or guardians to ensure that children are supervised at all times.

Let us know if you do not understand any aspect of the information we give you. We are always happy to explain your treatment more clearly to you.

Provide us with accurate and up to date financial and health insurance information.

Keep your hospital appointment or give reasonable notice if you need to cancel and reschedule an appointment.

Comply with care and treatment plan agreed upon with your care providers.

Comply with the hospitals Visiting Arrangements, Hygiene, Infection Prevention and Control and Smoke-free Policies.

Be considerate of the rights and the property of others, including patients, staff, hospital property and equipment.

Take responsibility for all personal property brought to the hospital.

Inform the nurse or the nurse in charge if you temporarily leave your ward area.